Privacy Policy

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER. IT DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE AND IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND RAIDENTÉ JEWEL.

This Privacy Policy is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

Please read this Privacy Policy carefully. By using our website or services, you agree and consent to the terms herein. If you do not agree, please do not use our website. You provide your unconditional consent under Section 43A and Section 72A of the Information Technology Act, 2000.

This Privacy Policy may be amended from time to time. We recommend that you review it regularly. Continued use of our website after any update implies your unconditional acceptance of the revised policy.

1. Information Collected and Storage

The information you provide to us or that we collect from you may consist of Personal Information and Non-Personal Information.

A. Personal Information

Personal Information is information that can be used to uniquely identify or contact you. This includes, but is not limited to:

• Your name, address, telephone number, and email address
• Your date of birth and gender
• Government-issued identification (e.g., Aadhaar Card) where required
• Transaction information including purchase and sales history
• Financial information such as bank account, credit/debit card, or UPI details
• IP address, device event information, browser type, browser language, and referral URL
• Identification code of the communication device used to access our website
• Any other information provided during registration or account creation
• Device-specific information such as hardware model, operating system version, and mobile network information

Personal Information may be collected when you:

• Register as a member or customer on our website or app
• Make a purchase or place an order
• Participate in any survey, contest, or promotional activity
• Contact our customer service by phone, email, or any other means
• Post reviews or interact with content on our website

We may also receive Personal Information from third parties such as social media services or business partners, if you choose to connect or access our website through such services.

B. Non-Personal Information

We may also collect non-personally identifiable information such as:

• Your geographic location
• Details of your internet service provider or telecom service provider
• Browser type, operating system, and the website you last visited before ours
• Duration of your visit, date and time of access
• Unique application numbers and installation details
• Information stored locally on your device via browser web storage or application data caches

C. Cookies

Maherá Jewels may store temporary or permanent cookies on your device to improve your experience. Cookies help us remember your preferences, verify your account, maintain security, and personalise your browsing. You may disable cookies in your browser settings, though this may affect site functionality.

2. Purpose of Collecting, Using, Storing and Processing Your Information

Maherá Jewels collects, uses, stores and processes your information for the following purposes:

• To facilitate your use of our website and services
• To process and fulfil your orders, and to communicate with you regarding purchases
• To provide customer support and resolve technical issues
• To send you information about products, offers, and updates (with your consent)
• To send you important administrative information regarding changes in terms, policies, or user agreements
• To personalise your experience, including showing relevant products and advertisements
• To conduct internal reviews, data analysis, and improve the quality of our services
• To protect the integrity of our website and implement information security practices
• To detect, investigate, and prevent security breaches, fraud, or illegal activities
• To comply with legal, judicial, or regulatory obligations
• To respond to requests from law enforcement or government agencies as permitted by law
• To facilitate business transfers, mergers, or acquisitions (as described in Section 7)

3. Sharing and Disclosure of Your Information

Maherá Jewels does not sell your Personal Information. We may share or disclose your information in the following circumstances:

• With trusted third-party service providers (e.g., payment gateways, logistics partners, technology providers) who assist us in operating our business, subject to confidentiality obligations
• With banks or financial institutions for processing payments
• To comply with applicable laws, legal processes, court orders, or government/regulatory requests
• To protect the rights, property, or safety of Raidenté Jewel, our users, or others
• To investigate or take action regarding suspected fraud, illegal activities, or violations of our policies
• In connection with a merger, acquisition, or sale of assets (see Section 7)

We will contractually require any third party that receives your information to adhere to appropriate data protection standards consistent with this Privacy Policy.

Statistical and aggregated non-personal data may be shared with partners, affiliates, or third parties without your consent, as it does not identify you personally.

4. Links to Third-Party Websites

Our website may contain links to third-party websites or services. Raidenté Jewel is not responsible for the privacy practices, content, or accuracy of information on such third-party websites. We do not endorse any third-party website by providing a link to it.

Information you share with third-party websites will be governed by their respective privacy policies. We strongly recommend reviewing those policies before interacting with any third-party website.

5. Security and Retention

Maherá Jewels implements industry-standard measures to protect your Personal Information from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL encryption for all transactions
• Two-factor authentication for internal systems
• Regular security audits and vulnerability assessments
• Physical and electronic access controls to data systems

If you use a payment gateway on our website, your financial data may be stored in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Your Personal Information will be retained for as long as necessary for the purposes described in this policy or as required under applicable law. Non-Personal Information may be retained indefinitely.

6. User Discretion and Opt-Out

You provide your information voluntarily. You have the right to withdraw consent at any time by writing to us at info@maherajewels.com. Please note that withdrawing consent may affect your ability to use certain features or services on our website.

You may also update or correct your Personal Information at any time. Please note that we may retain previous versions of your information in our records.

7. Business or Asset Transfers

Maherá Jewels may sell, transfer, or share some or all of its assets, including your information, in connection with a merger, acquisition, restructuring, or sale of assets. In such cases, we will take reasonable steps to ensure your information is handled in a manner consistent with this Privacy Policy. Any acquiring entity will have the right to continue using your information as outlined herein.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the right to:

• Access your Personal Information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your Personal Information (subject to legal obligations)
• Data portability, where applicable
• Object to or restrict certain types of processing
• File a complaint with the Data Protection Board of India

To exercise any of the above rights, please write to: info@radiantejewel.com

9. Data Security

Maherá Jewels uses encryption, access controls, and physical security measures to protect the security and integrity of your Personal Information. Once your information is in our possession, we take all reasonable steps to prevent misuse, loss, and unauthorised access or disclosure.

When you access or update your account information, we utilise secure server connections. We adhere to strict internal security guidelines at all times.

10. Confidentiality of Information

By using our website and its features, you acknowledge that any information you voluntarily post or share publicly (such as product reviews or social features) may be visible to other users. You accept responsibility for the authenticity of any information you post and for any consequences arising from such publication.

11. Indemnity

You agree to indemnify and hold harmless Maherá Jewels, its officers, affiliates, directors, agents, and employees from any claim, demand, or loss (including reasonable legal fees) arising out of your use of our services, your content submissions, your breach of any representation or warranty herein, or your violation of any third-party rights.

12. Grievance Redressal

Maherá Jewels is committed to resolving your privacy-related concerns promptly and transparently. Our grievance redressal principles are:

• All users are treated fairly and with respect at all times
• Complaints are addressed with an open mind, courtesy, and within a reasonable timeframe
• Users are informed of the channels available to escalate unresolved concerns
• All grievances are handled efficiently and without prejudice

To file a complaint or share feedback, please contact our Grievance Officer:

Unresolved complaints may be escalated to the Data Protection Board of India.

13. General

Maherá Jewels may update this Privacy Policy at any time. Updates take effect 30 days after posting, or upon your next use of our services, whichever is sooner. We will notify you of material changes via our website or email.

If we are involved in a merger or acquisition, we may share your Personal Information with the acquiring entity, subject to this Privacy Policy continuing to apply.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai, Maharashtra, India.

15. Your Consent

By using our website and/or providing your information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If we update our Privacy Policy, the revised version will be posted at www.Maherájewel.com so you are always aware of our current practices.

16. Contact Us

For any privacy-related queries, concerns, or requests, please reach us at:

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