Returns & Refund Policy

We want you to love every piece from Maherá Jewels. Please read our returns and refund policy carefully before placing your order.

1. Return Window

Returns are accepted within 3 days of the date of delivery.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and unworn
• The product must be in its original packaging with all accessories intact
• The price tag / brand tag must be attached, undamaged, and unremoved

The following items are not eligible for return:

• Items showing signs of use, wear, or damage caused after delivery
• Items with missing accessories, packaging, or original pouch
• Items with a removed, broken, or tampered brand/price tag
• Customised or personalised orders

3. How to Initiate a Return

Follow these steps to request a return:

1. Contact us within 3 days of delivery at:
   Email: info@maherajewels.com
   Phone: +91 9653270168 (Mon–Sat, 10AM – 6:30PM)
2. Share your Order ID and a clear photograph of the product, packaging, and intact tag.
3. Our team will review your request within 1–2 business days and confirm eligibility.
4. If approved, you will receive return shipping instructions.

4. Refund Policy

Once the returned item is received and inspected by our team:

• Only the item price (product MRP) will be refunded
• Convenience fees, handling charges, shipping fees, payment gateway charges, and any other applicable fees are non-refundable
• Refunds will be processed to the original payment method within 5–7 business days after the return is approved

5. Non-Refundable Charges

The following charges are strictly non-refundable under all circumstances:

• Delivery / shipping charges
• Convenience fees
• Payment gateway or transaction fees
• Any promotional or service fees

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:

• Your Order ID
• A clear photograph of the damaged or incorrect product
• A photograph of the original packaging

We will arrange a replacement or full refund (including shipping) for verified cases of damage or incorrect fulfilment.

7. Contact Us

For any return or refund queries, reach us at:

©️ 2026 Maherá Jewels. All rights reserved.