Shipping Policy

At Maherá Jewels, we take great care to ensure your order reaches you safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking link.

2. Shipping Rates

We offer the following shipping options:

A. Domestic Shipping (India)

• Standard shipping charges apply on orders below ₹999
• Free shipping on all orders of ₹999 and above

B. International Shipping

• Standard international shipping charges apply on orders below $49
• Free international shipping on all orders of $49 and above

3. Estimated Delivery Timelines

• Domestic (India): 5–7 business days from dispatch
• International: 10–20 business days from dispatch, depending on destination country and customs clearance

4. Shipment Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment’s status in real time.

If you do not receive a tracking email within 3 business days of placing your order, please contact us at info@maherajewels.com.

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping fee paid to Maherá Jewels.

Maherá Jewels is not responsible for delays caused by customs processing. We recommend checking your country’s import regulations before placing an order.

6. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 24 hours of delivery (or within 24 hours of the expected delivery date in case of non-delivery) with:

• Your Order ID
• A clear photograph of the damaged product and its packaging
• A photograph of the shipping label

We will work with our shipping partners to investigate and resolve the matter promptly. Verified cases will be eligible for a replacement or full refund including shipping charges.

7. Exchange Policy

We accept exchanges within 3 days of delivery for items that are unused, unworn, and in their original packaging with all tags intact. We do not offer refunds, except in verified cases of damage or incorrect fulfilment.

To initiate an exchange, please contact us within 3 days of delivery at:

• Email: info@maherajewels.com
• Phone: +91 9653270168 (Mon–Sat, 10AM – 6:30PM)

Shipping costs for exchanges are borne by the customer, unless the item received was defective or incorrect.

8. Non-Serviceable Areas

We currently ship to most locations within India and internationally. However, certain remote or restricted locations may not be serviceable by our logistics partners. If your pin code or country is not supported at checkout, please contact us at info@maherajewels.com to explore alternative arrangements.

9. Contact Us

For any shipping-related queries, please reach us at:

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